Frequenty Asked Questions
What is MyClassPro?
MyClassPro provides tools that you as a trainer can use to manage your fitness classes and bootcamps more easily and efficiently. MyClassPro provides tools such as reporting, client and class management to help you stay organized, plus we provide you with a convenient way to signup and market your classes to new and existing clients using the internet. If you're having trouble staying organized, managing your clients and class schedules, MyClassPro can help.
How does it work?
From your account you can create and schedule classes that you offer. Your Clients log in to their own section under your account and can sign up and even pay for the classes they'd like to attend. MyClassPro also provides you with HTML that will let you embed your class schedule directly into your own website. When you update your class schedule via your control panel, your embedded class schedule will also automatically update freeing you from the need to use a web developer. In addition, MyClassPro also provides features such as automatic class reminder emails, reports, registration management, free email, classpasses, discounts and more.
What kind of classes can I have with MyClassPro?
You can user MyClassPro.com for virtually any kind of classes! MyClassPro supports single classes and bootcamp style classes as well.
Does this take the place of my existing web site?
No. We've designed MyClassPro.com with your site in mind! Simple add the provided link to your site for your Clients to click through to your class section on MyClassPro.com. You can also embed your class schedule directly into your own website. MyClassPro provides you with the all the HTML code that you need to embed your schedule.
What if I don't have a site? Can I still use your service?
You bet! Although designed as a "plug in" service, you can actually use it as a stand-alone website using the link you're provided when you sign up for an account.
What are your system requirements?
For trainer accounts, we recommend using either Firefox or Internet Explorer on either a PC or MAC. Your clients can access MyClassPro schedules and signup pages using all popular browsers. We hope to have mobile support soon!
I run an Adventure Boot Camp. How does MyClassPro compare with the Adventure Bootcamp Titanium Website Solution?
Of course, we think MyClassPro is a much better and cost effective solution. But you can judge for yourself. We've put together a comparison document to give you an overview of MyClassPro vs Titanium. The long and short of it is that Titanium costs more ($899.00 setup fee plus monthly cost), limits your email, forces you to commit to a year long contract, and does not let you keep your files if you decide to cancel. MyClassPro has no hosting or hidden fees whatsoever, you have no long term commitment and our support is free.
If I use MyClassPro, what can my Clients expect?
Clients will have their own password-protected accounts. Upon logging in, the Client can view your class calendar and class list, sign up and pay for classes, cancel a class registration, view the classes they've signed up for, and see their PrePaid class balance. (if applicable.)
I sell PrePaid account to my Clients. Can I do that with MyClassPro?
You bet! You can create class Passes which your Clients can purchase online. Then when your Client registers for any class that accepts payment with your Pass, the transaction is recorded and the Client's Pass (or PrePaid) balance is deducted accordingly.
As a Trainer, what can I expect?
Trainers can set up their class lists complete with payment options. If desired, a Trainer can use a PrePaid account set up where Clients can purchase a "Class Pass" or punchcard type of option. Trainers can view who signed up for each class and when the registration or cancellation was made, making refunding a breeze! A full Client Transaction Log helps to keep you organized. Trainers also have a special area where they can publish messages to their Clients or announce products that may be available to the Clients for purchase.
How do the payments for classes work?
Payment options for the purchase of classes include cash, check, credit cards, and any "Class Passes" the Trainer may have defined. Payments using a Pass are automatically deducted from a Client's PrePaid account. Payments for classes using credit cards can be made through PayPal and deposited directly into the Trainer's PayPal account. Any payments made to the Trainer in person (such as cash or checks) can be manually entered by the Trainer. Payments for "Class Passes" made by credit card are made through PayPal, again directly deposited into the Trainer's PayPal account. New Passes are instantly credited to the Client's account so they can continue signing up for more of your classes!
Do I need a Paypal account to collect payments online?
Yes. You will accept credit card payments for classes and/or class Passes through PayPal, a global leader in online payment solutions with more than 153 million accounts worldwide. You can also enter payments manually for those cash and/or check transactions made to you in person. If you don't have a PayPal account, you can get one HERE. Accounts are free, secure, and confidential!
Do payments go into my Paypal account or into an account for MyClassPro, then transferred?
Payments from your client are deposited directly into your PayPal account.
What browsers do you support? What are the system requirements?
Supported browsers include Firefox 2.0+, IE 6.0+. With Safari browsers, the editing feature within the system is a text editor...meaning some knowledge of HTML is required for formatting. However, Firefox on a Mac is completely supported. System Requirements include Javascipt and enabled Cookies.
How do I see which Passes members own?
Simply log in to your account, and click on the Passes link. From there, click to highlight the Pass you want to view and click the Owners link in the sub menu. This will show you the names of each Client that owns that Pass, as well as their balance and Member Per Class price.
How can I change the cost to attend a class?
Simply log in to your account, and click on the Classes link. From there, click on the class you'd like to make the change for, then click on the edit link. A edit page for the class will open and you'll be able to change all the information pertaining to your class. Once you've made your changes, click on the "submit" button and your changes will be saved.
Can I get my member signup form customized?
Yes. We can customize your member signup form to include data fields that are more appropriate to your organization. Just contact us with your requirements. There is no cost to you for a customized signup form.
Is there any kind of support available in case I have questions or need help?
Yes! Just drop us an email to accountsATMyClassProDOTcom and we'll be happy to assist you! Emails are answered within a few short hours, not days!
Do you offer a cobranding solution?
Yes! Visit our cobranding page to find out more.
Do I get a 30 day free trial for each account I might create?
Not exactly. You get 30 days free on the first account you create. If you create additional accounts, they are only eligible for 7 free days after which you'll have to select either the advanced or basic service plan and make payment.